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Terms & Conditions
The simple, fair terms behind every Spritz & Spruce clean. By agreeing a price and proceeding with our service, you confirm you've read and accepted these terms.
These terms form the agreement between Spritz & Spruce Cleaning Service and you, the client. We've kept them plain and straightforward, but please ask if anything is unclear.
1 Payment policy
- Payment must be made by midnight on the day of the clean.
- Late payment incurs a £5 charge, plus a further £5 every 24 hours thereafter.
- If payment isn't settled before your next scheduled clean, the service is paused until the balance is cleared.
- Payment is accepted by cash or bank transfer.
2 Cancellation policy
- A minimum of 48 hours' notice is required to cancel a clean.
- Cancellations with less than 48 hours' notice incur a charge of 50% of the clean fee.
- Rearranging a clean is subject to a £5 administration fee.
- If Spritz & Spruce must cancel, you'll be contacted promptly to rearrange.
We understand emergencies happen. In genuine cases, charges are discussed on an individual basis.
3 Health & safety
- Please notify us of any hazards, such as loose fittings, broken items or shelving, before we arrive.
- All pets must be secured during the clean. Please tell us about any escape-prone pets when booking.
- Please remove any animal waste before we arrive.
- Heavy furniture may not be moved, for health and safety reasons.
- Our cleaner is DBS checked. If children are present, they're advised to leave the room being cleaned.
- A small tidy is included. Please aim to prepare the space beforehand so we can focus on a deeper clean.
4 Valuables
- Please ensure all valuables and fragile items are removed or safely secured on the day of the clean.
5 Equipment & supplies
- All cleaning products, the mop and the hoover are supplied by Spritz & Spruce, unless you prefer your own.
- If client-supplied products or equipment are requested, Spritz & Spruce accepts no liability for any resulting damage to property.
6 Holidays
- Please give at least one week's notice if you're going on holiday so the clean can be rescheduled.
- The clean is rearranged for your return.
- The same applies when Spritz & Spruce takes a holiday: you'll be given advance notice.
7 Security & confidentiality
- All personal and business information relating to you is treated as strictly confidential and never disclosed to any third party.
- Any key provided to Spritz & Spruce is kept secure at all times.
- You're responsible for ensuring the property is accessible when a key has been provided.
8 Breakages & accidents
- Spritz & Spruce is fully insured. Any claims must be reported within 24 hours of the clean.
- Any breakages or accidents during a clean are reported to you immediately.
9 Services
- Spritz & Spruce agrees to clean your home on the agreed day and time.
- Any changes are communicated with a minimum of 48 hours' notice and the clean rescheduled accordingly.
10 Termination of service
- A minimum of one week's notice is required to terminate the service.
- You agree to settle all outstanding payments upon termination.